Resident Services

Maintenance Requests

Overview

Work orders should be submitted for non-emergency housing maintenance requests. The first time you submit a request, you will need to register. Thereafter, your contact information will pull up automatically. Please make sure to complete all fields on the work order form (name, email, building, area, room, etc). This information will help us to respond to your work order request in a timely manner. For information regarding emergency maintenance issues, please click here. 

SUBMITTING A MAINTENANCE REQUEST

Access the maintenance request system by clicking on the button below. Follow these instructions to submit your request.

  1. Enter your USF email in the username field, then click "Continue."

  2. If you are redirected, sign in using your NetID and password.

  3. Under "Site," select your residential area.

  4. Select your building and room.

  5. Select the problem type and add any additional relevant details.
  6. When you are done, click the "Save" button at the top of the page. 


mobile app

You can also access the maintenance request system by downloading the Asset Essentials mobile app. Please note: you must use a web browser to sign in for the first time (as described above) before you can utilize the app. 

Follow the below instructions to access the system via this app and submit your request.

  1. Download the Asset Essentials app by using the links below.
  2. When signing in for the first time, you will be asked for a Client ID. Ours is: USFH
  3. If you are redirected, sign in using your NetID and password.
  4. On the My Requests page, tap the three lines in the upper left corner. Select "Create Request."
  5. Under "Site," select your residential area.
  6. Select your building and room.
  7. Select the problem type and add any additional relevant details.
  8. When you are done, select "Submit Request."

Download Links

INTERNET AND PHONE MAINTENANCE REQUESTS

For all internet or phone issues, please DO NOT submit a maintenance request. Instead, contact the USF IT Help desk at help@usf.edu or 813-974-1222 for 24/7 support.

Problem with a Laundry Machine?

To report any issues regarding the machines, students must scan the QR code on the machine to report the issue through the . The school code to input when adding your location within the app is USF001.

EMERGENCIES

In cases of emergency maintenance issues (water flood, building power outage, etc.), please contact the following:

Monday - Friday (8 a.m. - 5 p.m.)

USF Village residents (Beacon, Endeavor, Horizon, Pinnacle, or Summit) | 813-974-0764

All other residents | 813-974-3446

Monday – Friday (5 p.m. - 8 p.m.) and Saturday/Sunday (11 a.m. – 5 p.m.), please contact your service desk for support.

SERVICE DESKS

USF Village (Beacon, Endeavor, Horizon, Pinnacle or Summit) 
The Hub | 813-974-2246

North Campus (Beta, Castor, Cypress, Greek Village, Holly, Kosove, Maple)
Holly M | 813-974-7000

South Campus (Juniper, Poplar, Magnolia) 
Juniper-Poplar Lobby | 813-974-0800

For an emergency after hours, contact your RA on duty.